Refund policy

Every FREYD phone case is printed to order for the specific iPhone model you choose. Because of this, we can't accept returns or exchanges for change of mind or for choosing the wrong phone model. Before ordering, please confirm your exact model in Settings > General > About on your iPhone.

 

Damaged, misprinted, or defective cases: If your case arrives damaged, misprinted, or defective, contact us within 30 days of delivery at kalemoore971@gmail.com with your order number and a clear photo of the issue. We'll send you a free replacement or give you a full refund - your choice. You won't need to send the case back.

 

Lost packages: If your tracking shows no movement for 10 business days, or your package is marked delivered but you didn't receive it, email us and we'll help resolve it.

 

Refunds: Approved refunds go back to your original payment method. Your bank may take 5-10 business days to post it.